Cancellation Policy
Prices of treatments are mostly determined by time. Scheduling your appointment is a commitment.  We reserve your time, therefore no other client can be scheduled.  No shows or last minute cancellations leave our therapists with empty appointment time and clients in need who can not get in.  To reschedule a missed appointment would require double appointment time.  24 hour notice is required.  48 hour notice for special events and Sundays.  If not, full service price or forfeit of gift certificate is rendered.

Appointments
Please arrive at least 15 minutes prior to your appointment .  Actual appointment time does not allow time for changing.  Those who arrive late will have that time subtracted from their treatment, but will be charged in full.  We reserve the right to refuse service to anyone.

Personal Property
Please keep valuables with you at all times. Spa is not responsible for lost or stolen articles.

Quiet Environment
We ask guests to maintain a quiet level of conversation as a courtesy to other guests.  Cellular phones and pagers are not permitted in treatment areas.

Children Under 12
We are unable to render services to those guests accompanied by children.

Payment of Services and Products
Skinsations Spa accepts US currency, Mastercard, Visa, Discover, and personal checks with proper i.d., no travelers checks accepted. Prices are subject to change without notice.

Gift Certificates
Skinsations Spa Gift Certificates are not refundable at any time. Gift Certificates are to be treated as cash, and are therefore not redeemable if lost or stolen.  They are for service and products only.

Merchandise Returns
Due to the nature of our clinical products prescribed by a licensed professional, returns are done by a scheduled consultation to determine and record reasons for reaction.  Returns are made by company check or credit card voucher.

Refund Policy
Services - exchange only for spa credit.  No refunds on gift certificates, pre-paid services or series programs.  Gift Certificate transfer - $6.00 transfer fee plus any price change amount.

Gratuities
Rates do not include gratuity.  All prices are subject to change without notice.  Gratuities are accepted by cash, 18% -20% of your service total is a standard base.  Envelopes for tipping your therapist are provided at check-in desk.

Donations
We are a huge giver!  Please make request by mail, we receive approximately 30 requests a month.  Charity gift cards, one per person.